We proudly stands behind the quality brand name products that we sell. You may return any unopened merchandise in its original condition within 30* days of receiving your order. We will refund the total sales amount, less a 20% restocking fee and the original shipping charges. The merchandise must also be in new condition, packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item.
Note: A Return Authorization (RA) is required prior to shipping your package back to us. We will only refund shipping costs and waive the restocking fee if the return is a result of our error. You can contact us here Contact Us.
Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 3 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (3) business days.
If the return is the result of our error, we will arrange to have the item picked up via UPS and returned to our warehouse. We will issue a complete refund including the original shipping costs.
Items that are returned more than 30 days after delivery, are in unsellable condition, are missing parts, or returned to us without authorization will be charged an additional restocking fee at our discretion.
If a package is returned to our warehouse undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 20% restocking fee and the original shipping charges.
* - For camcorders, digital cameras, computers and portable audio/video devices, there is a 14-day return policy. All other above conditions apply.
Due to our changing inventory, we cannot accept exchanges. If you have an item that you wish to return for another item, simply return the item to our warehouse for a refund and then visit our website to purchase the new item that you want.
How to Return An item
1. Complete the Return Form- The Return Form needs to be filled out completely and signed before we process your return. Using this form, tell us why you are returning the item in as much detail as possible. Upon receipt of this form, we will issue an RA# for the return.
2. Packing your return- Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your order form and return form. Please clearly write your RA # on the outside of your box.
3. Shipping your return- If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item only via UPS or FEDEX to ensure proper tracking of your product.
4. Receipt of your item- We will send you an e-mail to notify you that your return has been processed and your account credited. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return.
Returns & Exchanges
What is the Your Return Policy?
Our Return Policy at a Glance
· Most products may be returned or exchanged within 30 days of your product's shipping date. For camcorders, digital cameras, computers and portable audio/video devices, there is a 14-day return policy.
· We will refund the total sales amount, less a 20% restocking fee and the original shipping charges. We will only refund shipping costs and waive the restocking fee if the return is a result of our error.
· The merchandise must also be in new condition, packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item.
· After 30 days (14 days for camcorders, digital cameras, computers and portable audio/video devices), please contact the manufacturer directly.
· All returns must include a Return Merchandise Authorization Number (RMA#). Please contact customer service here Contact Us to obtain an RMA#.
PLEASE NOTE: RMA#'s will only be issued for qualified returns meeting our return policies.
· Items must be in original packaging, in as-new condition with the packing slip, all warranty cards, manuals and accessories.
· Please allow approximately 7-14 business days for your return to be processed once it has arrived at the warehouse.
When will my credit appear on my account?
If you have not received your credit within the allotted time, please contact us here Contact Us.
Credit Time Table
- RETURNS - Please allow 7-14 business days after our warehouse receives your package for a refund to be processed to your credit card. For orders paid with an electronic check, we will mail a refund check via First Class Mail within 7-14 business days.
- This time does not include the time it takes for the item to be returned to our warehouse or the time involved to process a claim.